A question we get asked a lot here at Dr. Christopher’s Herb Shop is “Why shouldn’t I just buy it on Amazon?” While the pricing and fast shipping offered by Amazon are tempting, there are plenty of reasons why you might choose to purchase from our shop and be glad that you did.

Item Quality

As Dr. Christopher’s Original Herb Shop, we are able to vouch for the quality of our products. All products are shipped from our store and inventory is rotated to ensure quality and freshness. Our Christopher’s Original Formulas come directly from Wholistic Botanicals, the official manufacturer here in Utah. Wholistic Botanicals upholds a very strict standard for quality when formulating herbal products. You can read more about their quality standards here.

We do not sell on Amazon or distribute to any of its sellers, so we cannot speak to the quality of product that is sold on Amazon, nor where it is being sourced from. When it comes to online purchasing especially, there is a risk of running into counterfeit herbal products. Some entities manufacture their own versions of many different formulas, falsely label them, and sell them on online platforms. In such cases, we cannot guarantee these products are formulated to our standards and without any unlabeled add-ins or changes to the formula. We are always working to identify and report any counterfeit versions of our products.

While some sellers on Amazon do offer authentic Christopher's products, unfortunately, because of the high rate of counterfeit items, we have found that we cannot guarantee the quality, safety, or authenticity of Christopher’s products on Amazon. Conversely, when you purchase from Dr. Christopher’s Herb Shop, you can be certain that you are getting a quality product, free of unlabeled allergens or add-ins.

Free Herbal Consultations

An important reason you might choose to shop at Dr. Christopher’s Herb Shop over Amazon is one highly valuable resource at our customers’ disposal. We provide 15-minute consultations with our herbalist, Wendy, which are available to all of our customers for free. Wendy graduated from the Master Herbalist program at the School of Natural Healing, and she offers a wealth of knowledge in herbal remedies and natural health, including extensive coverage of all Christopher’s Original Formulas. You can reach her Monday-Thursday from 11:00AM-1:00PM MST by calling our store phone number (801.489.4500) or by dropping by the store. She also accepts questions by email at winnieschwinn@gmail.com.

In this age of purchasing from online based companies, the vital service of being able to connect with a real person and receive knowledgeable advice can easily be overlooked. We mourn at the idea that people may lose this vision of personal, face-to-face service from informed herbalists, and that is why we are proud to offer these consultations.

Consultation with a Master Herbalist is an amazing resource for anyone seeking to learn more about herbs and other remedies. We take pride in providing this resource to all our customers as a way to empower them to make the best health choices for themselves and their families, and for this reason, we want to continue offering it free of charge. We believe that spending a few dollars more on your supplements is well worth the value of access to this amazing service. We encourage you to take advantage of it!

5-Star Customer Service

Our team, including our herbalist, website administrator, cashiers, management, and shipping team are always happy to help with our customer’s needs. We are committed to providing 5-star service to all who shop at our store, and we are passionate about our products and promoting a healthy lifestyle.

We aim to provide the same excellent experience to our online customers as those that visit our physical store. Our shipping department is dedicated to quick and accurate fulfillment of your orders. In most cases, we are able to have your items in the mail in under 24 hours from the time you place your order (with the exception of orders placed over the weekend). Our staff members are available during business hours by phone (801-489-4500) or email (drchristopherswebteam@gmail.com for website troubleshooting or herbshopshipping@gmail.com for questions regarding shipping of your online order).

When you choose Dr. Christopher’s Herb Shop, our entire staff is grateful for your decision to support our small business, and that is reflected in our warm, friendly, and helpful attitude.

Supporting A Small Business

Our shop here in Springville, Utah is the original shop that Dr. John R. Christopher founded in order to share his herbal products with his community. We are a local traditional store so we are able to reinvest money in the community in many ways, including donating to local charities. We consider ourselves your neighbors and value the culture of our small town.

We work with the Christopher family as well as the School of Natural Healing to preserve John Christopher's integrity and mission, and we are proud of our direct connection to Dr. Christopher’s formulas and his legacy. Our Herb Shop is continuing his dream by hiring knowledgeable staff that love what they do and have a passion to help people take control of their health. The photo above features just a few of the fantastic members of our small team of 22 unique individuals, each of whom are passionate about supporting our community and believe in the products we offer.

We are grateful for every order we receive and every customer who walks through our front door for allowing us to continue serving our community, and we have been able to continue providing amazing products and services for over 50 years because of everyone who has chosen to shop with us.

Conclusion

Shopping online can feel like an impersonal experience, but we believe we offer more than the products we sell, and we see you as people, not just customers. Due to the need to cover the cost of paying our knowledgeable staff and running a brick-and-mortar location, it is difficult to compete with the prices that some Amazon sellers are able to offer. We firmly believe that we make up for it in our items’ guarantee of quality, our free resources, and the fantastic customer service offered by our team. I’ll close this post with a quote that we have hanging in our office:

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do so.”

At Dr. Christopher’s Herb Shop, we live by this philosophy, and it is why every time you choose us over a seller on Amazon, we are re-committed to providing the best service, best quality, and best customer care.